This store requires javascript to be enabled for some features to work correctly.

SHOP NOW, PAY LATER with Afterpay! | FREE Standard Shipping

Return Policy


If you cancel the order anytime before we have processed it, you will be refunded within 2-3 business days.

We are unable to cancel an order if it has been processed. If an item has not yet been delivered we will request our couriers return it (a post-dispatch cancellation) but we are unable to guarantee this return will be successful if the order is within 2 working days from delivery.

Please email us at to discuss further.


    1. All refunds for orders placed via our website will be made via the original payment method used. For change of mind refunds please note that a fee maybe be charged to offset any fees charged to Pamper by Post in regards to the purchase.
  • Cancellations or alterations to orders must be made prior to commencing production (normally 1-3 working days prior to the requested delivery date, but during the busy periods such as Christmas time, this timeframe may be extended due to high production volumes).
  • If an order is amended to a gift box of lower value we will refund the difference in the price of the gift box to the original payment method used.
  • If a request to cancel an order is made after dispatch we will ask our couriers to return the item but this may not be possible. If the item is successfully returned to us this will incur a $14.95 return fee and the remainder of the cost will be refunded. Please note if the order is within 2 working days of delivery a return or redirection may not be possible.
  • If you change your mind and no longer want your order, please contact us immediately as we are unable to make any edits once your order has been processed. 
  • If Pamper By Post is advised of the change of mind prior to processing the order, we will cancel it within our system and refund in full. 
  • If there is a change of mind after the order has been delivered, then returns must be made at the customer’s own cost to our warehouse address and on receipt of the returned item we will refund for the cost of the gift box. Please contact us for further information.
  • If items are delivered to a Post Office or similar and are not collected in the required timeframe (resulting in them being returned to us), we will get in touch to advise you of this. Under these circumstances we will offer a replacement if outward shipping is repaid, or will refund the price of the hamper minus the cost of the return shipping. Refunds will only be made once an item has been safely received into our warehouse.
  • Please note whilst we will do our best to ensure delivery is made in a timely manner, we will not provide compensation for deliveries not made on the expected date.
  • If the courier’s tracking states that an item has been delivered but the recipient is claiming non-receipt, we will investigate with the couriers and on the results of the investigation suggest appropriate resolution.
  1. In the unlikely event you are unhappy with your purchase with Pamper By Post all we ask is the parcel is returned in the same condition it was received and we will refund you for the amount of the gift box purchased.
  2. At Pamper By Post we pride ourselves on the quality of not only our products but also our customer satisfaction. If you receive a gift that has been damaged, faulty, or the item is incorrect, please contact our Customer Service team within 14 business days by emailing photos of the damage to quoting your order or tracking reference.
  3. If a customer has received a damaged, faulty or incorrect item, we allow them the choice of a credit or a replacement, as long as we still have the same gift box in stock.


  1. Pamper By Post take the upmost care to ensure your package is received in perfect condition and is exactly what you ordered.
  2. In the rare situation a consignment has been damaged in transit Pamper By Post will gladly replace the damaged item, upon receipt of photos of the damage or notification from our couriers of the damage.
  3. If we no longer have this item in stock we will send an agreed alternative of equal or greater value.


  • In the circumstance that you need to return or exchange an item please email and we will take care of this for you. Please quote your order number or invoice number in all correspondence.
    • Returns and payment will be processed within 1-2 working days after making contact with a Sales or Customer Service representative. For orders placed via our website, refunds will be processed via the original payment method (card, Paypal, Afterpay). Less fees incurred by Pampered by Post if returned or cancelled due to change of mind.
  • There is no re-stocking or processing fee.
  • If Pamper By Post deems the product to be damaged, faulty or the wrong item then there will be no additional shipping charges for resending an item.
  • If the reason for returning the gift box is due to change of mind, the product is no longer relevant or there is insufficient evidence suggesting Pamper By Post is at fault, then outward shipping costs will not be refunded and the customer/recipient is required to cover costs of return shipping.

If you have any other further queries in regards to refunds or in relation to orders, please contact Pamper By Post by emailing

*For all orders placed through our website, refunds will be made to the same card, Paypal, or Afterpay account that was used to pay for the original order.